| 40 |
40 BAD SERIAL TRANSMISSION |
The printer serial buffer overflowed during a busy state |
Press GO to print the transferred data (some data might be lost) |
| 40 |
40 EIO X BAD TRANSMISSION |
The connection between the printer and the EIO card in the specified slot has been abnormally broken |
Press GO to clear the error and continue printing. |
| 41.3 |
41.3 UNEXPECTED SIZE TRAY X |
Tray (X) is loaded with media that is longer or shorter in the feed direction than the size configured for the tray |
1 Check the media size definition for the specified tray. If necessary, reconfigure the media size defined for the tray. 2 Press to get to TRAY X SIZE=. Reconfigure the size in a tray so that the printer uses a tray with the size that is required for the print job. 3 If the error does not clear, turn the printer off, and then turn the printer on again. 4 If the error persists, check the tray size sensor mechanisms, the registration sensor for correct functionality, and the supporting connectors to the DC controller PCA. |
| 41.5 |
41.5 UNEXPECTED TYPE TRAY X |
Tray (X) is loaded with media that is not of the same type configured for the tray. Note The printer only detects media or OHTs. |
1 Check the media type definition for the specified tray. 2 If necessary, reconfigure the media type for the tray. 3 If the error does not clear, turn the printer off, and then turn the printer on again. 4 If the error persists, check the transparency sensor for correct functionality. Check connector J3032 on the transparency sensor, intermediate connector J3027, and connector J121 on the DC controller PCA. |
| 41.X |
41.X PRINTER ERROR |
A temporary printing error occurred.
X description: 1 = unknown misprint error 2 = beam detect misprint 3 = media feed error (size) 5 = media feed error (type) 6 = ITB detection error |
1 Press GO to clear the error and continue printing. 2 Turn the printer off, and then turn the printer on again to clear the error. 3 If the error persists, troubleshoot the laser system (41.2), the media feed mechanisms, the media size/type settings, and the ITB seating. |
| 49.XXYY |
49.XXYY PRINTER ERROR |
A critical formatter firmware error occurred which caused the processor on the formatter to cease operation. Note Unique subcodes are constructed by creating a unique error of an 8-bit component ID (XX) and an 8-bit component specific error (YY). The component ID and component specific error are useful in determining which part of the firmware failed. |
Note The printer 49 errors are usually not fixed by replacing the formatter. 1 Turn the printer off, and then turn the printer on again to clear the error. 2 Make sure that the customer is using a known good software program, good driver, good cabling, and good connections. 3 Print a configuration page to make sure that the printer has the most recent release of formatter firmware. If necessary, flash the printer with new firmware. 4 Check all of the accessory hardware, such as memory DIMMs and EIO devices, on the formatter by removing them. (Removing the hardware eliminates them as possible causes of the error.) 5 If the error persists, the formatter might need to be replaced. |
| 50.X |
50.X |
A fuser error occurred. Power cycle the printer to continue.
X description: 1 = low fuser temperature 2 = fuser detected not coming to operating temperature after a jam or open door 3 = high fuser temperature 6 = open fuser heating circuit between the fuser and low-voltage power supply 7 = fuser pressure release mechanism failure |
1 Remove the fuser and check it for damage or jammed media. 2 Make sure that the printer is plugged into appropriate ac voltage. 3 Turn the printer off, let it cool for 10 minutes, and then turn the printer on again to possibly clear the error. 4 Replace the fuser. 5 Check the fuser/print engine electrical connectors J3019 for damage. 6 Check connector J1501 on the fusing sensor PCA and connector J115 on the DC controller PCA. 7 Check for a fuser drive or fuser motor failure. Replace if necessary. 8 Replace the power supply unit. 9 Replace the DC controller PCA. |
| 51.XY |
51.XY PRINTING ERROR |
A laser scanner assembly laser error occurred.
X description: 1 = beam detect error 2 = laser error Y description 0 = no color K = black C = cyan M = magenta Y = yellow |
CAUTION When servicing the printer with the top cover off, cover the top of the printer to prevent light leaks which might blind the laser/scanner beam detect sensors. 1 Check the FFCs for damage, and make sure that they are correctly centered and seated in the connectors. Replace the FFCs if necessary. 2 The following are color-specific steps: • K laser Check connector J3012 on the laser driver PCA, connector J3056 on the scanner motor, connector J3061 on the beam detect PCA, connectors J812 and J815 on the T driver PCA, and connector J110 on the DC controller PCA. • C laser Check connector J3011 on the laser driver PCA, connector J3059 on the scanner motor, connector J3062 on the beam detect PCA, connectors J812 and J815 on the T driver PCA, and connector J110 on the DC controller PCA. • M laser Check connector J3010 on the laser driver PCA, connector J3053 on the scanner motor, connector J3063 on the beam detect PCA, connectors J812 and J815 on the T driver PCA, and connector J110 on the DC controller PCA. • Y laser Check connector J3009 on the laser driver PCA, connector J3050 on the scanner motor, connector J3064 on the beam detect PCA, connectors J812 and J817 on the T driver PCA, and connector J108 on the DC controller PCA. 3 Check FFC connectors J103 and J106 on the DC controller PCA, J9002 on the formatter cage, and J801 on the T driver PCA. 4 Replace the necessary laser scanner unit. 5 Replace the T driver PCA. 6 Replace the DC controller PCA. |
| 52.X |
52.X PRINTER ERROR |
A laser scanner assembly error occurred.
X description: 1 = scanner error 2 = scanner startup error 3 = scanner rotation error Y description 0 = no color K = black C = cyan M = magenta Y = yellow |
CAUTION When servicing the printer with the top cover off, cover the top of the printer to prevent light leaks which might blind the laser/scanner beam detect sensors. 1 The following are color-specific steps: .. K laser Check connector J3012 on the laser driver PCA, connector J3056 on the scanner motor, connector J3061 on the beam detect PCA, connectors J812 and J815 on the T driver PCA, and connector J110 on the DC controller PCA. .. C laser Check connector J3011 on the laser driver PCA, connector J3059 on the scanner motor, connector J3062 on the beam detect PCA, connectors J812 and J815 on the T driver PCA, and connector J110 on the DC controller PCA. .. M laser Check connector J3010 on the laser driver PCA, connector J3053 on the scanner motor, connector J3063 on the beam detect PCA, connectors J812 and J815 on the T driver PCA, and connector J110 on the DC controller PCA. .. Y laser Check connector J3009 on the laser driver PCA, connector J3050 on the scanner motor, connector J3064 on the beam detect PCA, connectors J812 and J817 on the T driver PCA, and connector J108 on the DC controller PCA. 2 Check FFC connectors J103 and J106 on the DC controller PCA, J9002 on the formatter cage, and J801 on the T driver PCA. 3 Check the FFCs for damage, and make sure that they are correctly centered and seated in the connectors. Replace the FFCs if necessary. 4 Replace the necessary laser scanner unit. 5 Replace the T driver PCA. 6 Replace the DC controller PCA. |
| 53.10.05 |
53.10.05 PRINTER ERROR |
A DIMM is installed in both the 168- pin DIMM slot 4 and in the 100-pin DIMM slot 5. |
This is an invalid configuration. DIMMs cannot be installed in both slots at the same time. Remove one of the DIMMs, or move one of the DIMMs to a different slot. |
| 53.XY.ZZ |
53.XY.ZZ PRINTER ERROR |
A problem exists with the printer memory.
X DIMM type: 1 = RAM
Y device location: 1 = DIMM slot 1 2 = DIMM slot 2 3 = DIMM slot 3 4 = DIMM slot 4
ZZ error number: 0 = unsupported memory 1 = unrecognized memory 2 = unsupported memory 3 = failed RAM test 4 = exceeded maximum RAM size 5 = invalid DIMM speed |
Turn the printer off, and then replace the DIMM that caused the error. |
| 54.XX |
54.XX PRINTER ERROR |
The printer 54 errors indicate sensor abnormalities. Sensor abnormalities are caused by failed or blocked sensors, or sensors reporting results outside an expected range. Note Some 54 errors do not stop the printing process, and are only noted in the event log but not on the control panel. XX description 00 = ITB misalignment (check the event log for a 54.27 error and cycle power to recover) 01 = environmental temperature sensor output is abnormal (appears only in the event log) 05 = OHT sensor failure (appears only in the event log) 06 = density sensor failure Note For errors 11 through 14, the density is set to the highest or lowest possible value. This usually occurs because the calibration patches are not on the ITB correctly. These errors appear only in the event log. 11 = yellow density sensor (the engine detects abnormality in the yellow density control and the engine default is used) 12 = magenta density sensor (the engine detects abnormality in the magenta density control and the engine default is used) 13 = cyan density sensor (the engine detects abnormality in the cyan density control and the engine default is used) 14 = black density sensor (the engine detects abnormality in the black density control and the engine default is used) Note Errors 15 through 18 only appear in the event log and printing continues. 15 = yellow CPR sensor (the engine cannot detect the yellow CPR pattern on the ITB) 16 = magenta CPR sensor (the engine cannot detect the magenta CPR pattern on the ITB) 17 = cyan CPR sensor (the engine cannot detect the cyan CPR pattern on the ITB) 18 = black CPR sensor (the engine cannot detect the black CPR pattern on the ITB) 20 = CPR sensor (output is abnormal or the engine cannot detect any of the CPR patterns on the ITB) Note Errors 21 through 24 indicate a toner concentration sensor failure. 21 = yellow image drum t/d ratio sensor 22 = magenta image drum t/d ratio sensor 23 = cyan image drum t/d ratio sensor 24 = black image drum t/d ratio sensor 27 = ITB misalignment sensor Note 27 = ITB misalignment sensor appears in the event log, but it might appear as a 54.00 error on the control panel. 28 = clean density/CPR sensor warning (only appears in the event log) Note For error 28, the CLEAN SENSORS 54.28.01 (density sensor is dirty) or CLEAN SENSORS 54.28.02 (CPR sensor is dirty) appears on the event log. 29 = clean density/CPR sensor failed (only appears in the event log and CLEAN SENSORS appears on the control panel) 30 = halftone calibration error . |
• 54.01 procedure: 1 Check that all of the environmental requirements are met. 2 Turn the printer off, and then turn the printer on again. 3 Check connector K3013 on the temperature/humidity sensor, intermediate connector J3085, and connector J807 on the T driver PCA. 4 Replace the temperature/humidity sensor. 5 Replace the T driver PCA. 6 Replace the DC controller PCA. • 54.06, 54.11, 54.12, 54.13, 54.14, and 54.30 procedure: 1 Check the cleaning blade and ITB for evidence of a cleaning blade failure (which might cause the density calibration to fail). 2 Check the right door actuated cleaning mechanism for correct functionality. 3 Select CALIBRATE NOW and PRINT STOP TEST on the control panel to check correct formations of the calibration swatches on the ITB. If the swatches are light or missing a color, check the T1 components, image drum, and print cartridge for the missing or light color. Also, check for malformed or too light swatches, stray toner from cleaning failures, and ITB damage. 4 Check connector J3014 at the density sensor, intermediate connector J3072 and J3080, and connector J808 on the T driver PCA. 5 Replace the density/color registration sensor assembly. 6 Replace the T driver PCA. 7 Replace the DC controller PCA. • 54.05 procedure: 1 Clean the OHT sensor. 2 Check the transparency sensor for correct functionality. 3 Check connectors J3032 on the transparency sensor, intermediate connector J3027, and connector J121 on the DC controller PCA. • 54.15, 54.16, 54.17, 54.18, and 54.20 procedure 1 Check the color and the tray 1 dependent items for the specified color. 2 Defeat the right side upper door (ITB access) interlocks and check during a calibration that the density patches are formed correctly on the ITB. 3 Print a laser alignment page to check for adjustable CPR problems. 4 Check the cleaning blade and ITB for evidence of a cleaning blade failure (which might cause the density calibration to fail), and check the ITB for damage. 5 Check the right door actuated cleaning mechanism for correct functionality. 6 Select CALIBRATE NOW and PRINT STOP TEST on the control panel to check correct formations of the calibration swatches on the ITB (set to 7,000 milliseconds for a CPR pattern check). If the swatches are light or missing a color, check the T1 components, image drum, and print cartridge for the missing or light color. Also, check for malformed or too light swatches, stray toner from cleaning failures, and ITB damage. 7 Check the ITB for smooth belt rotation and belt travel. Replace the ITB if movement problems or damage exists. 8 Check connector J3073 and J3074 at the CPR sensors, intermediate connector J3080, and connector J808 on the T driver PCA. 9 Replace the DC controller PCA. 10 Replace the density/color registration sensor assembly. 11 Replace the T driver PCA. • 54.21, 54.22, 54.23, and 54.24 procedure 1 Turn the printer off, and then turn the printer on again to clear the error. 2 Check the indicated image drum for damaged high-voltage contacts, and check the contacts for continuity to the high-voltage power supply. 3 Check the image drum highvoltage pins on the print engine. 4 Check the following connectors: a Yellow: J3040 and J804 on the T driver PCA. b Magenta: J3038 and J804 on the T driver PCA. c Cyan: J3044 and J805 on the T driver PCA. d Black: J3042 and J805 on the T driver PCA. 5 Replace the indicated image drum. (Make sure that the printer is turned off, and then turned on again after the image drum is replaced.). 6 Replace the T driver PCA. 7 Replace the DC controller PCA. • 54.27 and 54.00 procedure 1 Remove the ITB and check the belt for correct alignment and movement. 2 Replace the ITB and seat it correctly. 3 Check connector J3075 and J618 on the P driver PCA. 4 Replace the ITB. 5 Replace the P driver PCA. 6 Replace the DC controller PCA. • 54.28 procedure 1 Make sure that the density/color sensor shutter is in the open position when the front right door is closed. 2 Open and close the front right door to clean the sensor assembly. 3 Adjust or replace the sensor cleaning assembly that is actuated by the front right door. 4 Replace the density/color registration sensor assembly. • 54.29 procedure 1 Check the right door actuated cleaning mechanism for correct functionality. 2 Adjust or replace the sensor cleaning assembly that is actuated by the front right door. 3 Replace the density/color registration sensor assembly. |
| 55.XX |
55.XX PRINTER ERROR |
• The engine is not communicating with the formatter. • The communication link between the formatter and the DC controller PCA is lost. |
1 Turn the printer off, and then turn the printer on again to clear the error. 2 Turn the printer off and reseat the formatter. 3 Print a configuration page to make sure that the formatter has the latest firmware image. If it does not, perform a flash upgrade. 4 Check the connectors on the FFC between the formatter cage and the DC controller PCA. 5 Replace the DC controller PCA. 6 Replace the formatter. |
| 56.X |
56.X PRINTER ERROR |
A temporary printer error occurred. |
1 Turn the printer off, and then turn the printer on again to clear the error. 2 Turn the printer off and reseat the formatter. 3 Print a configuration page to make sure that the formatter has the latest firmware image. If it does not, perform a flash upgrade. 4 Check the connectors on the FFC between the formatter cage and the DC controller PCA. 5 Replace the DC controller PCA. 6 Replace the formatter. |
| 57.X0 |
57.X0 PRINTER ERROR |
The printer detects that a fan motor has failed.
X description: 1 = cartridge fan (FM 3) 3 = low-voltage power supply fan (FM5) 5 = face-up delivery paper path fans (FM1 or FM6) 6 = paper-path fan (FM2) 7 = fuser fan (FM4) 9 = ozone/exhaust fan (FM7) |
1 Turn the printer off, and then turn the printer on again to clear the error. 2 Check the indicated fan, and check for correct movement of the blades and motor. 3 Check the connectors that apply to the X error: 1: J3078 and J820 on the T driver PCA. 3: J3 on the low-voltage power supply, and J102 on the DC controller PCA. 5: J3079 and J3087 at the fans, intermediate connector J086, and J811 on the T driver PCA. 6: J818 on the T driver PCA. 7: J819 on the T driver PCA. 9: J3089 at the fan, and J823 on the T driver PCA. 4 Check connector J1 on the lowvoltage power supply, J210 and J202 on the high-voltage power supply, J608 and J612 on the P driver PCA, and J806 on the T driver PCA. 5 Replace the fan if voltage is supplied to it at power on and it fails. See chapter 6. 6 Replace the T driver PCA. 7 Replace the DC controller PCA if X = 3 (FM5) |
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
