لیست کدهای خطای HP Color LaserJet CP4005
- آبان 26, 1395
| Code | Display | Description | Remedy |
| - | Control Panel display is blank | Possibly poor formatter, or Compact Flash Firmware card connection, or Control Panel display problem. | 1. Reseat formatter 2. Reseat compact flash 3. Reseat memory DIMM(s) 4. Replace compact flash and firmware card 5. Replace memory DIMM 6. Replace formatter 7. Check flat ribbon cable connector from DC controller to formatter 8. Check formatter power connectors for LVPS 9. Check Control Panel display connectors to DC controller 10. Replace Control Panel display |
| 10.00.00 | 10.XX.YY SUPPLY MEMORY ERROR | The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. The following control panel messages correspond to the color of the print cartridge: black print cartridge | 1. Turn the printer off then on. 2. Exchange the cartridge for the indicated color with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, continue with step 3. 3. Make sure that the E label memory contacts are not dirty or damaged. 4. Make sure the cartridge guide for the affected print cartridge is installed correctly. 5. Upgrade formatter and DC Controller firmware. 6. Reseat the connectors between the memory PCB (J9630) and the E label memory contacts, the memory PCB (J4001), and the DC controller PCB (J1021). 7. Check all cable connections to/from DC controller. 8. Replace the E label memory contacts. 9. Replace the memory PCB. |
| 10.00.01 | 10.XX.YY SUPPLY MEMORY ERROR | The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. The following control panel messages correspond to the color of the print cartridge: cyan print cartridge | 1. Turn the printer off then on. 2. Exchange the cartridge for the indicated color with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, continue with step 3. 3. Make sure that the E label memory contacts are not dirty or damaged. 4. Make sure the cartridge guide for the affected print cartridge is installed correctly. 5. Upgrade formatter and DC Controller firmware. 6. Reseat the connectors between the memory PCB (J9630) and the E label memory contacts, the memory PCB (J4001), and the DC controller PCB (J1021). 7. Check all cable connections to/from DC controller. 8. Replace the E label memory contacts. 9. Replace the memory PCB. |
| 10.00.02 | 10.XX.YY SUPPLY MEMORY ERROR | The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. The following control panel messages correspond to the color of the print cartridge: magenta print cartridge | 1. Turn the printer off then on. 2. Exchange the cartridge for the indicated color with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, continue with step 3. 3. Make sure that the E label memory contacts are not dirty or damaged. 4. Make sure the cartridge guide for the affected print cartridge is installed correctly. 5. Upgrade formatter and DC Controller firmware. 6. Reseat the connectors between the memory PCB (J9630) and the E label memory contacts, the memory PCB (J4001), and the DC controller PCB (J1021). 7. Check all cable connections to/from DC controller. 8. Replace the E label memory contacts. 9. Replace the memory PCB. |
| 10.00.03 | 10.XX.YY SUPPLY MEMORY ERROR | The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. The following control panel messages correspond to the color of the print cartridge: yellow print cartridge | 1. Turn the printer off then on. 2. Exchange the cartridge for the indicated color with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge. Otherwise, continue with step 3. 3. Make sure that the E label memory contacts are not dirty or damaged. 4. Make sure the cartridge guide for the affected print cartridge is installed correctly. 5. Upgrade formatter and DC Controller firmware. 6. Reseat the connectors between the memory PCB (J9630) and the E label memory contacts, the memory PCB (J4001), and the DC controller PCB (J1021). 7. Check all cable connections to/from DC controller. 8. Replace the E label memory contacts. 9. Replace the memory PCB. |
| 10.90.X | 10.90.X REPLACE [COLOR] CARTRIDGE | A color cartridge is out of toner and needs to be replaced | Replace the affected color cartridge. |
| 10.92.00 | 10.XX.YY CARTRIDGES | The print cartridge is not seated properly in the printer black print cartridge |
1. Make sure that the ETB is closed. 2. Remove and reinstall the affected print cartridge. 3. Make sure the cartridge guide for the affected print cartridge is installed correctly |
| 10.92.01 | 10.XX.YY CARTRIDGES | The print cartridge is not seated properly in the printer cyan print cartridge |
1. Make sure that the ETB is closed. 2. Remove and reinstall the affected print cartridge. 3. Make sure the cartridge guide for the affected print cartridge is installed correctly |
| 10.92.02 | 10.XX.YY CARTRIDGES | The print cartridge is not seated properly in the printer magenta print cartridge |
1. Make sure that the ETB is closed. 2. Remove and reinstall the affected print cartridge. 3. Make sure the cartridge guide for the affected print cartridge is installed correctly |
| 10.92.03 | 10.XX.YY CARTRIDGES | The print cartridge is not seated properly in the printer yellow print cartridge |
1. Make sure that the ETB is closed. 2. Remove and reinstall the affected print cartridge. 3. Make sure the cartridge guide for the affected print cartridge is installed correctly |
| 11.X | 11.X INTERNAL CLOCK ERROR | This message is displayed when there is a problem with the real-time clock on the formatter board. XX=01 Dead clock battery XX=02 Dead real-time clock | Replace the formatter assembly. |
| 13.XX.YY | 13.XX.YY EXTERNAL OUTPUT DEVICE PAPER JAM (4700 models) | There is a jam in the stapler/stacker. | 1. Press ? for detailed information about clearing the jam. 2. Press and to step through the instructions. 3. For more information about clearing jams, |
| 13.XX.YY | 13.XX.YY JAM IN DUPLEX PATH | There is a jam in the duplex path. | 1. Remove the paper. 2. Run the paper path test to determine if one or more of the sensors are not working correctly. 3. Check the oblique rollers on the back side of the ETB to ensure they are not worn or dirty. 4. Upgrade formatter and DC Controller firmware. 5. Replace the ETB. 6. Check all cable connections to/from DC controller. |
| 13.XX.YY | 13.XX.YY JAM IN OUTPUT DEVICE | Paper is jammed in an external paper handling device. The amber light on the stacker/stapler is blinking. 13.12.01 = early reached 13.12.02 = entrance sensor not reached 13.12.03 = entrance sensor not escaped 13.12.04 = entrance sensor remaining 13.12.05 = exit sensor not reached 13.12.06 = exit sensor not escaped 13.12.07 = exit sensor remaining 13.12.08 = top cover open 13.12.09 = stapler cover open | Check the duplexer or the stapler/stacker for jammed paper |
| 13.XX.YY | 13.XX.YY JAM IN PAPER PATH | There is a jam in the paper path. 13.12.00 = jam in paper path 13.20.00 = jam in paper path 13.21.00 = jam in paper path | 1. Press ? for detailed information about clearing the jam. 2. Press up and down to step through the instructions. 3. For more information, see Jams on page 402. 4. If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and each cartridge is turning correctly. Replace defective print cartridges or drive motors. 5. Clean the attaching roller at the bottom of the ETB and make sure that the spring is holding it in place. 6. Upgrade formatter and DC Controller firmware. 7. Replace the paper pickup PCB. 8. Check all cable connections to/from the DC Controller. 9. Replace the ETB if it is not moving paper correctly. Calibrate the printer. |
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}