کدهای خطای HP Color LaserJet Enterprise CM4540 MFP
- آبان 26, 1395
| Code | Display | Description | Remedy |
| 10.0X.90 | 10.0X.90 Replace <Supply> | The product displays this error when there is a toner replenishment malfunction for a specific print cartridge. | 1. Open the front door. 2. Remove the old print cartridge. 3. Remove the orange cover and install the new cartridge. CAUTION: Do not touch the shiny green drum. 4. Close the front door. |
| 10.0X.Y0 | 10.0X.Y0 Supply memory error. | The product is unable to read the print cartridge data. The print cartridge is present but defective. When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the error. If multiple supplies have this error, a 10.0X.Y0 error for the first supply detected with the error will be shown. After the user resolves the error that corresponds to the first supply, another 10.0X.Y0 error displays for the next supply. This continues for all supplies memory errors. Memory error • 10.00.00 (event code): Black print cartridge • 10.01.00 (event code): Cyan print cartridge • 10.02.00 (event code): Magenta print cartridge • 10.03.00 (event code): Yellow print cartridge E-label missing • 10.00.10 (event code): Black print cartridge • 10.01.10 (event code): Cyan print cartridge • 10.02.10 (event code): Magenta print cartridge • 10.03.10 (event code): Yellow print cartridge |
1. Open the front door and remove the print cartridge, and then reinsert it. 2. Close the front door. If the message reappears, turn the product off and then on. 3. If the error persists, replace the print cartridge. |
| 10.XX.69 | 10.XX.69 <Supply> very low | The product indicates when a supply level is very low. Actual print cartridge life might vary. Consider having a replacement print cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. • 10.00.69 (event code): Black print cartridge very low • 10.01.69 (event code): Cyan print cartridge very low • 10.02.69 (event code): Magenta print cartridge very low • 10.03.690 (event code): Yellow print cartridge very low |
If print quality is no longer acceptable, replace the print cartridge. |
| 10.YY.60 | 10.YY.60 <color> cartridge low | The product indicates when a supply level is low• Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. • 10.00.60 (event code): Black print cartridge • 10.01.60 (event code): Cyan print cartridge • 10.02.60 (event code): Magenta print cartridge • 10.03.60 (event code): Yellow print cartridge | If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life. |
| 11.00.YY | 11.00.YY Internal clock error | The product real-time clock has experienced an error. • XX = 01: Clock battery failed • XX = 02: Real-time clock failed |
Whenever the product is turned off and then turned on again, set the time and date at the control panel. See the user guide for more information. |
| 13.WX.EE | 13.WX.EE Door open jam | This error occurs when a door is opened during printing. • 13.AA.EE: Lower right door • 13.BA.EE: Right door • 13.EA.EE: Scanner cover NOTE: This jam can occur if the scanner cover is not securely latched. The sensor is located on the front of the IPTU, and the flag is located on the bottom of the scanner. • 13.8A.EE: Stapler/stacker • 13.FF.EE: Multiple doorsÿ |
Clear the jam and firmly close the door when finished. |
| 13.WX.FF | 13.WX.FF Jam | This error indicated paper in the path at power on or after a door is closed. • 13.A3.FF: Tray 3 feed sensor • 13.A4.FF: Tray 4 feed sensor • 13.A5.FF: Tray 5 feed sensor • 13.B2.FF: Registration sensor • 13.B9.FF: Fuser output sensor • 13.D3.FF: Duplex re-feed sensor • 13.E2.FF: IPTU feed sensor • 13.E5.FF: IPTU bin full sensor • 13.AF.FF: Multiple feed sensors • 13.BF.FF: Registration and fuser output sensor • 13.EF.FF: IPTU feed and output sensors • 13.FF.FF: multiple sensors across areas |
Clear the jam. For instructions on clearing the jam |
| 13.WX.YZ | 13.WX.YZ Fuser Area Jam | The product has experienced a jam in the fuser output sensor area. • 13.B2.AZ: Z = source tray 1.5 This jam occurs when picking from tray <Z>, SR20 sensor triggered, but the fuser output SR5 is not triggered. • 13.B2.AD: This jam occurs when picking from duplexer, SR20 sensor triggered, but the fuser output SR5 is not triggered. • 13.B9.AZ: Z Fuser Mode This jam occurs when the paper stays at fuser output SR5..FF: IP | CAUTION: The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it. For instructions on clearing the jam |
| 13.WX.YZ | 13.WX.YZ Fuser wrap jam | Media in the product is wrapping around the fuser. The paper triggered fuser output SR5 and then un-triggered it unexpectedly. | CAUTION: The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it. For instructions on clearing the jam |
| 13.WX.YZ | 13.WX.YZ Jam below control panel Clear jam, then touch "OK" | A jam has occurred in the area below the product's control panel. • 13.B2.9Z: Jam at duplex switchback The paper has stopped in the duplex switchback area on top of the IPTU. • 13.E2.DZ: Late to IPTU feed jam The paper has triggered the fuser output SR5 but IPTU feed SR27 has not been triggered. • 13.E5.DZ: Late to IPTU feed jam The paper IPTU feed SR27 has IPTU bin full SR26 has not been triggered. • 13.E5.AZ: Stopped at IPTU feed jam The paper stays at IPTU feed SR27. • 13.E2.CZ: IPTU wrap jam This jam occurs when the paper leaves the IPTU feed SR27 before the designated amount of time after it has reached the IPTU feed SR27. |
1. Open the top cover below the control panel. 2. Remove all paper found, and then close the top cover. |
| 13.WX.YZ | 13.WX.YZ Jam in left cover | A jam has occurred below the product's left cover. • 13.80.AZ: Stopped at stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker lower bin on the way to destination bin 'Z'. • 13.80.DZ: Late to stapler/stacker jam This jam occurs when the paper is late to the stapler/stacker lower bin on the way to destination bin 'Z'. • 13.80.FZ: Power on or residual stapler/stacker jam This jam occurs when the product is turned on with paper in the lower bin on the way to destination bin 'Z' (power on jam)• This jam can also occur if the stapler/stacker cover is closed with paper still at the sensor (residual jam). • 13.85.AZ: Stopped at stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'. • 13.85.DZ: Late to stapler/stacker jam This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'. • 13.85.FZ: Power on jam at stapler/stacker This jam occurs when the paper stops at the stapler/stacker upper bin on the way to destination bin 'Z'. | 1. Open the left cover. 2. Remove all paper found, and then close the left cover. |
| 13.WX.YZ | 13.WX.YZ Jam in lower bin area | A jam has occurred below the product's lower bin area. | 1. Remove all paper from lower bin. 2. Open the left cover. 3. Remove all paper found, and then close the left cover. |
| 13.WX.YZ | 13.WX.YZ Jam in top cover area | A jam has occurred in the top cover of the product. | 1. Open the top cover. 2. Remove all paper found, and then close the top cover. |
| 13.WX.YZ | 13.WX.YZ Jam in Tray 1 Clear jam, then touch "OK" | The product has a jam in Tray 1. | Clear the jam. |
| 13.WX.YZ | 13.WX.YZ Jam in Tray <X> | The product has a page jammed in tray <X>. • 13.B2.D2: Misfeed jam from Tray 2 This jam occurs when the paper does not reach the SR20 feed sensor in a designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex printing. • 13.A3.D3: Misfeed jam from Tray 3 This jam occurs when the paper does not reach the SR4 feed sensor of the tray in a designated amount of time after the start of paper pickup. • 13.A4.D4: Misfeed from Tray 4 This jam occurs when the paper does not reach the SR7 feed sensor in a designated amount of time. • 13.A5.D5: Misfeed from Tray 5 This jam occurs when the paper does not reach the SR10 feed sensor in a designated amount of time. • 13.B2.16: Misfeed jam from Tray 1 This jam occurs when the paper does not reach the SR20 feed sensor in a designated amount of time after the start of paper pickup. • 13.B2.D1: Misfeed jam from Tray 1 This jam occurs when the paper does not reach the feed sensor of each tray in a designated amount of time after the start of paper pickup. |
| Code | Display | Description | Remedy |
| 13.WX.YZ | 13.WX.YZ Jam inside lower right door | The product has a jam accessible from the lower right door. | 1. Open the lower right door. 2. Remove all paper found and close the right door. |
| 13.WX.YZ | 13.WX.YZ Jam inside output accessory bridge | A jam has occurred inside the output accessory bridge. | Remove the output accessory, clear the jam, and then reinstall the output accessory. |
| 13.WX.YZ | 13.WX.YZ Jam inside right door | The product has a jam accessible from the right door. • 13.B2.D3: This jam occurs when the paper is picked from Tray 3 and SR4 is triggered, but SR20 is not triggered• Paper might also be in the fuser area. • 13.D3.DZ: Late to duplex re-feed jam This jam occurs when the paper is coming from the duplexer, and the fuser output SR5 is triggered, but the duplex re-feed SR22 is not triggered• Paper might also be in the fuser area. • 13.B2.DD: Late to registration jam, from duplexer This jam occurs when the paper is coming from the duplexer, and the duplex refeed SR22 is triggered, but the SR20 sensor is not triggered• Paper might also be in the fuser area. • 13.E2.DZ: Late to IPTU feed jam This jam occurs when the fuser output SR5 is triggered, but the IPTU feed SR27 sensor is not triggered• Paper might also be in the fuser area. | Clear the jam. |
| 13.WX.YZ | 13.WX.YZ Jams inside lower right door | The product has experienced a jam accessible from the lower right door. • 13.B2.D4: Late to registration jam, from tray 4 This jam occurs when the product is picking from Tray 4 and SR7 is triggered, but SR20 sensor is not triggered. • 13.B2.D5: Late to registration jam, from tray 5 This jam occurs when the product is picking from Tray 5 and SR10 is triggered, but SR20 sensor is not triggered. • 13.A3.D4: Late to tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and SR7 is triggered, but SR4 sensor is not triggered. • 13.A3.D5: Late to tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and SR10 is triggered, but SR4 sensor is not triggered. • 13.A4.A4: Stopped at tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and paper stays at SR7. • 13.A5.A5: Stopped at tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and paper stays at SR10. • 13.A3.A4: Stopped at tray path jam, from tray 4 This jam occurs when the product is picking from Tray 4 and paper stays at SR4. • 13.A3.A5: Stopped at tray path jam, from tray 5 This jam occurs when the product is picking from Tray 5 and paper stays at SR4. | Clear the jam. |
| 13.WX.YZ | 13.WX.YZ Jams inside right door | Paper stopped at the registration jam, from the tray indicated. • 13.B2.AZ: Z = source tray 1.5 The product is picking from the indicated tray, and the paper stays at SR20. Paper might also be in the fuser area. • 13.B2.AD: The product is picking from the duplexer, and the paper stays at SR20. Paper might also be in the fuser area. | Clear the jam. |
| 13.WX.YZ | 13.WX.YZ Staple jam inside left cover | A jam has occurred in the staple cartridge. | 1. Open the left cover. 2. Replace the staple cartridge. 3. Close left cover. |
| 20.00.00 | 20.00.00 Insufficient memory: <Device> To continue, touch “OK” | The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. | Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory. |
| 21.00.00 | 21.00.00 Page Too Complex | The product displays this message to indicate that the page decompression process was too slow for the product. | Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred. |
| 30.01.06 | 30.01.YY Scanner Failure | The product experienced a scanner fan error. | Turn the product off, then on again. If the message remains, turn the product off, check the fan, and reconnect any loose cables. If the error persists, replace the fan or the scanner control board. |
| 30.01.08 | 30.01.YY Scanner Failure | The scanner failed to return to home position. | Turn the product off, then on again. Observe the movement of the optics assembly. If the error persists, replace the optics assembly, scanner motor, or entire scanner. |
| 30.01.10 | 30.01.YY Scanner Failure | The product experienced a document feeder fan error. | Turn the product off, then on again. If the message remains, turn the product off, check the fan and cables, and then turn the product on again. If the error persists, replace the document feeder fan or document feeder. |
| 30.01.14 | 30.01.YY Scanner Failure | The scanner experienced a scanner control board EEPROM error. | Turn the product off, then on again. If the error persists, replace the scanner control board. |
| 30.01.15 | 30.01.YY Scanner Failure | The scanner failed to be initialized due to an internal error. | Turn the product off, then on again. If the error persists, replace the scanner. |
| 30.01.18 | 30.01.YY Scanner Failure | The scanner experienced an error with the internal optical sensor. | Turn the product off, then on again. If the error persists, replace the optics or entire scanner unit. |
| 30.01.19 | 30.01.YY Scanner Failure | The scanner experienced an error with the internal lamp sensor. | Turn the product off, then on again. If the error persists, replace the optics or entire scanner unit. |
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| Code | Display | Description | Remedy |
| 40.00.02 | 40.00.02 Embedded I/O buffer overflow | Too much data was sent to the embedded HP Jetdirect print server. An incorrect communications protocol might be in use. | Press the OK button to print the transferred data. Some data might be lost. Check the host configuration. |
| 40.00.03 | 40.00.03 EIO <X> buffer overflow | The product displays this message when the EIO card in the indicated slot has overflowed its I/O buffer during a busy state. | Touch the OK button to continue. |
| 40.00.04 | 40.00.04 EIO <X> bad transmission | The product displays this message when a connection with the card in the indicated slot has been abnormally broken. | Touch the OK button to continue. |
| 40.00.05 | 40.00.05 Embedded I/O bad transmission | The product experienced a temporary printing error. The connection between the product and the EIO card in the specified slot has been broken. | Touch the OK button to clear the error message and continue printing. |
| 41.02.00 | 41.02.00 Error | The product experienced an error in the laser/scanner assembly. | Turn the product off and then on. If the error persists, replace the laser/scanner assembly. |
| 41.03.YZ | 41.03.YZ Unexpected size in tray <X> | The product detected a different paper size than expected. • Y = 0: Size mismatch. Detected media is longer or shorter than expected. • Y = A: Size mismatch. Detected media too long. • Y = B: Size mismatch. Detected media too short. • Z = 1: Source is Tray 1 • Z = 2: Source is Tray 2 • Z = 3: Source is Tray 3 • Z = 4: Source is Tray 4 • Z = 5: Source is Tray 5 • Z = 6: Source is Tray 6 | Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the manual/tray bin sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly. |
| 41.05.YZ | 41.05.YZ Unexpected type in tray <X> | The product detected a different paper type than expected. • Y = 0: (expected type) Unknown • Y = 1: (expected type) Normal media • Y = 3: (expected type) LBP OHT Y = 4 (expected type) Glossy media • Y = 5: (expected type) Gloss film • Y = 6: (expected type) Non-assured OHT • Y = 7: (expected type) Heavy media • Y = 8: (expected type) Light media • Y = 9: (expected type) Rough media • Y = A: (expected type) Extra heavy glossy media (glossy media 3) • Y = B: (expected type) Heavy glossy media (glossy media 2) • Y = C: (expected type) Heavy media 3 • Y = D: (expected type) Heavy media 2 • Z = 1: (detected type) Normal media • Z = 3: (detected type) LBP OHT • Z = 4: (detected type) Glossy media • Z = 5: (detected type) Gloss film • Z = 6: (detected type) Non-assured OHT • Z = 7: (detected type) Heavy media • Z = 8: (detected type) Light media • Z = 9: (detected type) Rough media • Z = A: (detected type) Extra heavy glossy media (glossy media 3) • Z = B: (detected type) Heavy glossy media (glossy media 2) • Z = C: (detected type) Heavy media 3 • Z = D: (detected type) Heavy media 2 | Load the tray with the size and type of paper indicated, or use another tray if available. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. Clean the media sensor. If the error persists, replace the paper pickup assembly. |
| 41.07.YZ | 41.07.YZ Error | A media transportation error has occurred. • Y = 0: Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense • Y = 1: AutoSense (Normal): special case distinguished from typed Normal • Y = 2: Normal: typed (not AutoSense) • Y = 3: Light media 1, 2, or 3: typed or AutoSense • Y = 4: Heavy media 1: typed or AutoSense • Y = 5: Heavy media 2: typed or AutoSense • Y = 6: Heavy media 3: typed or AutoSense • Y = 7: Glossy media 1: typed or AutoSense • Y = 8: Glossy media 2: typed or AutoSense • Y = 9: Glossy media 3: typed or AutoSense • Y = A: Glossy film: typed or AutoSense • Y = B: OHT: typed or AutoSense • Y = C: Label • Y = D: Envelope 1, Envelope 2, or Envelope 3 • Y = E: Rough (designated media 1): typed or AutoSense • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3 • Z = 4: Tray 4 • Z = 5: Tray 5 • Z = 6: Tray 6 • Z = D: Duplexer | Turn the product off and then on. If the error persists, replace the DC controller PCA. |
| 42.XX.YY | 42.XX.YY Error | An internal system failure error has occurred. | Turn the product off, and then on and retry. If the error persists, clear the firmware image from the active partition using the Partial Clean item in the preboot menu. |
| 44.01.XX | 44.01.XX Error | A digital send error has occurred. | Try to send the job again. |
| 44.03.XX | 44.03.XX Error | A digital send error has occurred. | Try to send the job again. |
| 44.10.XX | 44.10.XX Error | A send to e-mail error has occurred. | No action required. |
| 44.34.XX | 44.34.XX Error | A fax error has occurred. | Try to send the job again. See the fax troubleshooting sections in the service manual. |
| 44.92.XX | 44.92.XX Error | A fax error has occurred. | Try to send the job again. See the fax troubleshooting sections in the service manual. |
| 47.00.XX | 47.00.XX Error | A back channel internal error has occurred. | Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu. |
| Code | Display | Description | Remedy |
| 47.01.XX | 47.01.XX Error | An image transformer internal error has occurred. | Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu. |
| 47.02.XX | 47.02.XX Error | A job parser internal error has occurred. | Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu. |
| 47.03.XX | 47.03.XX Error | A print job internal error has occurred. | Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu. |
| 47.04.XX | 47.04.XX Error | A print spooler 9100 internal error has occurred. | Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu. |
| 47.06.XX | 47.06.XX Error | A print app internal error has occurred. | Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu. |
| 47.WX.YZ | 47.WX.YZ Printer Calibration Failed | The product is unable to access or implement one of the image pattern files. Y = calibration type, Z = event • 47.FC.00: Color plane registration (CPR) image not found at system initialization • 47.FC.01: CPR Store Image failure • 47.FC.02: CPR Image not found • 47.FC.03: CPR Print engine execution failure • 47.FC.10: Consecutive Dmax Dhalf Image not found at system initialization • 47.FC.11: Consecutive Dmax Dhalf Store image failure • 47.FC.12: Consecutive Dmax Dhalf Image not found • 47.FC.13: Consecutive Dmax Dhalf Print engine execution failure • 47.FC.20: Error Diffusion Image not found at system initialization • 47.FC.21: Error Diffusion Store image failure • 47.FC.22: Error Diffusion Image not found • 47.FC.23: Error Diffusion Print engine execution failure • 47.FC.30: Drum Speed Adjustment Image not found at system initialization • 47.FC.31: Drum Speed Adjustment Store image failure • 47.FC.32: Drum Speed Adjustment Image not found • 47.FC.33: Drum Speed Adjustment Print engine execution failure • 47.FC.40: Pulse Width Modulation Image not found at system initialization • 47.FC.41: Pulse Width Modulation Store image failure • 47.FC.42: Pulse Width Modulation Image not found • 47.FC.43: Pulse Width Modulation Print engine execution failure |
Turn the product off and then on. If the error persists, reload the firmware. |
| 48.01.XX | 48.01.XX Error | A job framework internal error has occurred. | No action necessary. |
| 48.03.XX | 48.03.XX Error | A job framework internal error has occurred. | No action necessary. |
| 48.05.XX | 48.05.XX Error | A job framework internal error has occurred. | No action necessary. |
| 49.21.49 | 49.21.49 The device has a detection problem | This error occurs as the product comes out of sleep mode if the optional stapler/stacker is removed when the product is in sleep mode. | Turn the product off, install the stapler/stacker, and then turn the product on. |
| 49.XX.YY | 49.XX.YY Error | A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. | 1. Turn the product off, then on. 2. If the error returns, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. See the product user guide for more information.cutio |
| 50.1X.YZ | 50.1X.YZ Fuser Error | The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state Low fuser temperature and fuser warm-up failure |
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser. |
| 50.2X.YZ | 50.2X.YZ Fuser Error | The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state Low fuser temperature and fuser warm-up failure |
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser. |
| 50.3X.YZ | 50.3X.YZ Fuser Error | The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state High fuser temperature |
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. 5. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA. |
| 50.4X.YZ | 50.4X.YZ Fuser Error | The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state Drive circuit fault |
1. Check the power source. Make sure that the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If the error persists, replace the low-voltage power supply. 3. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA. |
| Code | Display | Description | Remedy |
| 50.4X.YZ | 50.4X.YZ Fuser Error | The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state | 1. Check the power source. Make sure that the power source meets product requirements. 2. Reconnect the connector (J150) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply. |
| 50.7X.YZ | 50.7X.YZ Fuser Error | The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state Fuser pressure-release mechanism failure |
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the sensor test in the manual sensor test to verify that the fuser pressure-release sensor (SR7) is properly functioning. If it is not, replace the sensor. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M2) is properly functioning. If it is not, replace the fuser motor. 5. If this product has been previously serviced, check the connector (J128) on the DC controller PCA. |
| 50.8X.YZ | 50.8X.YZ Fuser Error | The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state Low fuser temperature 2 |
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. 5. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser drive assembly or fuser. 6. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connectors (J25) on the power line between the low-voltage power supply assembly and the fuser. |
| 50.9X.YZ | 50.9X.YZ Fuser Error | The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state High fuser temperature 2 |
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA |
| 50.AX.YZ | 50.AX.YZ Fuser Error | The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state Low fuser temperature 3 |
1. Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Make sure that the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure that the power source meets product requirements. Make sure that this is the only device using the circuit. 3. Replace the fuser 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser. |
| 50.BX.YZ | 50.BX.YZ Fuser Error | The product experienced a fuser error. • X = fuser mode • Y = previous printer sleep state • Z = next printer sleep state High fuser temperature 3 |
1. Remove the fuser, and then reinstall the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA. |
| 51.00.YY | 51.00.YY Error | An error with the laser/scanner assembly has occurred in the product. • YY = 00: Laser malfunction • YY = 19: Laser malfunction • YY = 20: Black laser/scanner error • YY = 21: Cyan laser/scanner error • YY = 22: Magenta laser/scanner error • YY = 23: Yellow laser/scanner errorp state |
Turn the product off, then on. If the error persists, check the flat flexible cable connection at the laser scanner and DC controller. If the error persists, check the motor connection at the laser scanner assembly. If the error persists, replace the laser/scanner assembly. |
| 52.00.00 | 52.00.00 Error | The laser/scanner experienced a startup error. | 1. Perform the laser/scanner component tests in the Troubleshooting menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a startup failure, reconnect the connectors of the cyan/black scanner motor (J41 and J72) and the DC controller PCA (J111). • If the yellow or magenta component tests showed a startup failure, reconnect the connectors of the yellow/magenta scanner motor (J40 and J71) and the DC controller PCA (J110). 3. Replace the cyan/black laser scanner unit or the yellow/magenta laser scanner unit. |
| 52.20.00 | 52.20.00 Error | The laser/scanner experienced a rotational error. | 1. Perform the laser/scanner component tests in the Troubleshooting menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a rotational failure, reconnect the connectors of the cyan/black scanner motor (J41 and J72) and the DC controller PCA (J111). • If the yellow or magenta component tests showed a rotational failure, reconnect the connectors of the yellow/magenta scanner motor (J40 and J71) and the DC controller PCA (J110). 3. Replace the cyan and black laser-scanner assembly or the yellow and magenta laser-scanner assembly. |
| 53.10.0X | 53.10.0X Unsupported DIMM | An unsupported DIMM is installed. | Turn the product off, and then replace the DIMM that caused the error. |
| 54.00.03 | 54.XX.YY Error | The product experienced a sensor error. Environmental sensor failure |
1. Turn the product off and then on. 2. If the error persists, replace the environment sensor assembly. 3. If the environment sensor or cartridge fan assembly has been removed or replaced, check the sensor connector (J36), the inline connector (J67), and the connector (J108) on the DC controller PCA. |
| 54.00.06 | 54.XX.YY Error | The product experienced a sensor error. Registration density sensor failure |
1. Open and close the front door to clean the RD sensor assembly. 2. Open the right door and check the RD sensors for toner or paper dust. 3. If the error persists, replace the registration density sensor assembly. |
| 54.00.35 | 54.XX.YY Error | The product experienced a sensor error. Drum speed adjustment abnormal warning |
1. Turn the product off and then on. |
| 54.01.05 | 54.XX.YY Error | The product experienced a sensor error. Media sensor is out of calibration range |
1. Turn the product off and then on. 2. If the error persists, replace the registration assembly. |
| 54.0X.07 | 54.XX.YY Error | The product experienced a sensor error. • X = 5: Black • X = 6: Cyan • X = 7: Magenta • X = 8: Yellow Drum home position sensor failure |
1. Turn the product off and then on. 2. If the error persists, replace the main drive assembly. 3. If the product has had parts removed or replaced, check all the connectors on the main drive assembly, and check the connector (J140) on the DC controller PCA. |
| Code | Display | Description | Remedy |
| 54.0X.0B | 54.XX.YY Error | The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Density sensor out of range error or Dhalf calibration failure |
1. Check the supplies status page to make sure that the print cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure that the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect assembly. |
| 54.0X.0C | 54.XX.YY Error | The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Density sensor out of range error or Dhalf calibration failure |
1. Check the supplies status page to make sure that the print cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure that the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect assembly. |
| 54.0X.0D | 54.XX.YY Error | The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Optical memory element abnormal or CPR sensor out of range |
1. Check the supplies status page to make sure that the print cartridges are not past their estimated useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect sensor assembly. |
| 54.0X.0E | 54.XX.YY Error | The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Optical memory element abnormal or CPR sensor out of range |
1. Check the supplies status page to make sure that the print cartridges are not past their estimated useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect sensor assembly. |
| 54.0X.1E | 54.XX.YY Error | The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Halftone calibration error |
1. Check the supplies status page to make sure that the print cartridges are not past their estimated useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect sensor assembly. |
| 54.1X.1E | 54.XX.YY Error | The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Halftone calibration error |
1. Check the supplies status page to make sure that the print cartridges are not past their estimated useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect sensor assembly. |
| 54.2X.1E | 54.XX.YY Error | The product experienced a sensor error. • X = 0: Black • X = 1: Cyan • X = 2: Magenta • X = 3: Yellow Halftone calibration error |
1. Check the supplies status page to make sure that the print cartridges are not past their estimated useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. 4. If the error persists, replace the density detect sensor assembly. |
| 55.00.05 | 55.00.05 Engine Firmware RFU Error | The firmware upgrade failed. | Turn the product off and then on. |
| 55.00.YY | 55.00.YY DC Controller Error | The communication link between the formatter and DC controller was lost. • 55.00.01: DC controller memory error. • 55.00.03: DC controller no engine response. • 55.00.04: DC controller communications timeout | Turn the product off and then on. If the error persists, replace the DC controller. |
| 55.00.YY | 55.00.YY DC Controller Error | The DC controller experienced a communication error. | 1. Turn the product off and then on. 2. Perform an engine test. 3. Verify that the connectors on the DC controller are seated correctly. 4. Replace the DC controller |
| 56.00.01 | 56.00.01 Illegal Input Printer Error | The product experienced an illegal input. | 1. Turn the product off and then on. 2. Remove any third-party hardware. |
| 56.00.YY | 56.00.YY Error | The product experienced a communication error with the optional paper trays. | Turn the product off, then on. If the error persists, remove the optional paper trays and check the connector on the bottom of the engine and the connector on top of the input tray for damage. If a connector is damaged, replace the connector. |
| 58.00.04 | 58.00.04 Error | The product experienced a low voltage power supply unit malfunction. | Turn the product off, then on. If the error persists, replace the low voltage power supply. |
| 59.00.00 | 59.00.00 | The product experienced a printing error. Paper path malfunction |
Turn the product off and then on. |
| 59.00.30 | 59.00.30 | The product experienced a printing error. Fuser motor (M2) start up error or fuser motor (M2) rotational error |
• Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. • If the product has been serviced, check the connectors at the fuser motor assembly and the DC controller. See the circuit diagram for details. If the error occurred the first time the product was turned on, or after a fuser replacement, check the fuser bearings for damage. |
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