پنجشنبه 25 تير 1405

لیست کدهای خطای HP Color LaserJet CM2320 MFP

آبان 25, 1395
Code Display Description Remedy
- Device error The product has experienced a generic engine error. This is a warning message only. Job output might be affected. If the error persists, perform an NVRAM initialization. If the error persists, update the firmware. If the error persists, replace the product.
- Door open The print-cartridge door is open. Close the print-cartridge door. If the error persists, replace the print-cartridge drawer. If the error persists, replace the DC controller.
- Engine Comm. Error The product has experienced an engine communication timeout error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on. If the error persists, verify that the connector in DC controller connector J130 is firmly seated.
- FATAL ERROR X! CALL HP SUPPORT An attempted firmware upgrade has failed. 1. Re-download the firmware update package. 2. Install the new firmware update package. If the error persists, replace the formatter.
- Memory is low The product memory has been almost completely filled. Press Cancel to clear the error. Break the job into smaller jobs that contain fewer pages. Turn the product off and then on to clear the memory.
- Scanner error # The product has experienced an error in the scanner subassembly area. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, verify that all formatter connectors are firmly connected. If the error persists, replace the scanner assembly. If the error persists, replace the formatter.
- Scanner reserved for PC scan A computer is using the product to create a scan. Wait until the computer scan has finished, or cancel the scan from the computer software, or press Cancel .
- Scanning error Cannot connect The product cannot transmit scan information to a computer. product off, and then turn it on. Also, turn the computer off, and then turn it on. Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again. Verify that the computer prints in order to confirm a working USB or network connection. Verify that the scan-to destination folder or software program path is correct. Remove and then reinstall the software program. If the error persists, replace the formatter.
10.000X 10.000X Supply Memory Error A specific print cartridge has an e-label error. "X" indicates the cartridge. • 0=black • 1=cyan • 2=magenta • 3=yellow Remove and reinstall the print cartridge. Turn off and then turn on the product. If the problem is not solved, replace the cartridge.
10.100X 10.100X Supply Memory Error A specific print cartridge has a faulty or missing e-label. "X" indicates the cartridge. • 0=black • 1=cyan • 2=magenta • 3=yellow Check the e-label. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the print cartridge. Turn off and then turn on the product. If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message appears, then there is an engine problem. If a different 10.100X message appears, replace the cartridge. If the problem is not solved, replace the print-cartridge drawer. If the error persists, replace the DC controller.
41.2 Engine error
41.2000		 The product experienced a print engine error This is a warning message only. Job output might be affected. If the error persists, verify that connections J131 and J132 on the DC controller are firmly connected. If the error persists, replace the DC controller. If the error still persists, replace the product.
49 49 Error The product has experienced an embedded firmware error. Under most conditions, the product will power cycle automatically. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, perform an NVRAM initialization. If the error persists, update the firmware. If the error persists, replace the formatter
49 49 Service Error The product has experienced a firmware error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, perform an NVRAM initialization. If the error persists, update the firmware. If the error persists, replace the formatter
50.1 50.1 Fuser Error
50.1000		 The product has experienced a low fuser temperature error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the thermistor connection in the upper left of the fuser area is firmly connected. If the error persists, verify that the J150, J156, and J157 connections on the DC controller are firmly connected. If the error persists, replace the fuser.
50.2 50.2 Fuser Error
50.2000		 The product has experienced a slow fuser error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the fuser heat roller and pressure roller surfaces are not damaged. If the error persists, verify that the fuser motor rotates freely and that the gears are not damaged. If the error persists, replace the fuser. If the error persists, replace the DC controller
 
Code Display Description Remedy
50.3 50.3 Fuser Error
50.3000		 The product has experienced a general fuser error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that thermistor connection J706 in the upper left of the fuser area is firmly connected. If the error persists, replace the fuser. If the error persists, replace the power supply. If the error persists, replace the DC controller. If the error persists, replace the low-voltage power supply.
50.4 50.4 Fuser Error
50.4000		 The product has experienced a fuser drive circuit error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the fuser heat roller and pressure roller surfaces are not damaged. If the fuser is damaged, replace the fuser. If the error persists, replace the fuser motor. If the error persists, replace the power supply. If the error persists, replace the DC controller. If the error persists, replace the low-voltage power supply.
50.7 50.7 Fuser Error
50.7000		 The product has experienced a fuser open error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the J150, J156, and J157 connections on the DC controller are firmly connected. If the error persists, replace the fuser. If the error persists, replace the power supply. If the error persists, replace the DC controller.
50.8 50.8 Fuser Error
50.8000		 The product has experienced a low subthermistor fuser error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the thermistor connection in the upper left of the fuser area is firmly connected. If the error persists, replace the fuser. If the error persists, replace the DC controller.
50.9 50.9 Fuser Error
50.9000		 The product has experienced a high subthermistor fuser error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the thermistor connection in the upper left of the fuser area is firmly connected. If the error persists, replace the fuser. If the error persists, replace the power supply. If the error persists, replace the DC controller.
51.XX 51.XX Error The product has experienced a laser scanner error. The value for XX indicates the following issues. • XX=20: Black laser scanner error • XX=21: Cyan laser scanner error • XX=22: Magenta laser scanner error • XX=23: Yellow laser scanner error 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the J131 and J132 connections on the DC controller are firmly connected. If the error persists, replace the DC controller. If the error persists, replace the product.
52 52 Scanner Error The product has experienced an internal hardware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, replace the DC controller. If the error persists, replace the product.
54.15 54.15 Error
54.1500		 The product has experienced a yellow toner level sensor error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the DC controller, print-cartridge tray, and color misregistration sensor are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the DC controller.
54.16 54.16 Error
54.1600		 The product has experienced a magenta toner level sensor error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the DC controller, print-cartridge tray, and color misregistration sensor are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the DC controller.
54.17 54.17 Error
54.1700		 The product has experienced a cyan toner level sensor error. If the error persists, verify that the cables between the DC controller, print-cartridge tray, and color misregistration sensor are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the DC controller.
54.18 54.18 Error
54.1800		 The product has experienced a black toner level sensor error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the DC controller, print-cartridge tray, and color misregistration sensor are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the DC controller.
54.19 54.19 Error
54.1900		 The product has experienced a top-of-page sensor error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the DC controller connectors are firmly connected. If the error persists, replace the DC controller.
55.X 55.X Error The product has experienced a communication timeout error.
The value for X indicates the following issues. • X=0: DC controller communication error • X=0601: DC controller NVRAM data error • X=0602: DC controller NVRAM access error • X=1: DC controller memory error		 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the DC controller connectors are firmly connected. If the error persists, upgrade the firmware. If the error persists, replace the DC controller.
56.01 56.01 Error
56.0100		 The product has experienced an input tray error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Reinstall Tray 2 and, if installed, Tray 3. 3. Turn on the power and wait for the product to initialize. If the error persists, verify that the connections between the product and the tray sensor are firmly connected. If the error persists, verify that the tray flag moves correctly. If the error persists, replace the DC controller.
57.XX 57.XX Error The product has experienced a problem with an internal fan. 
The value for XX indicates the following issues. • XX=01: Fan 1 (engine fan) error • XX=02: Fan 2 (duplex fan) error		 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the fan rotates freely. If the error persists, replace the fan. If the error persists, replace the DC controller. If the error persists, replace the low-voltage power supply.
 
Code Display Description Remedy
59.3 59.3 Error
59.3000		 The product has experienced a fuser motor startup error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the DC controller connectors are firmly connected. If the error persists, replace the fuser motor. If the error persists, replace the fuser. If the error persists, replace the sub-controller board. If the error persists, replace the DC controller. If the error persists, replace the low-voltage power assembly.
59.4 59.4 Error
59.4000		 The product has experienced a fuser motor error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the DC controller connectors are firmly connected. If the error persists, replace the fuser motor. If the error persists, replace the fuser. If the error persists, replace the sub-controller board. If the error persists, replace the DC controller. If the error persists, replace the product.
59.50 59.50 Error
59.5000		 The product has experienced a black image drum motor startup error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the image drum motor. If the error persists, replace the DC controller.
59.53 59.53 Error
59.5300		 The product has experienced a yellow-magenta-cyan image drum motor startup error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the image drum motor. If the error persists, replace the DC controller.
59.60 59.60 Error
59.6000		 The product has experienced a black image drum motor rotation error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the image drum motor. If the error persists, replace the DC controller.
59.63 59.63 Error
59.6300		 The product has experienced a yellow-magenta-cyan image drum motor rotation error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the image drum motor. If the error persists, replace the DC controller.
59.70 59.70 Error
59.7000		 The product has experienced a black developer motor startup error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the developer motor. If the error persists, replace the DC controller.
59.73 59.73 Error
59.7300		 The product has experienced a yellow-magenta-cyan developer motor startup error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the developer motor. If the error persists, replace the DC controller.
59.80 59.80 Error
59.8000		 The product has experienced a black developer motor rotation error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the developer motor. If the error persists, replace the DC controller
59.83 59.83 Error
59.8300		 The product has experienced a yellow-magenta-cyan developer motor rotation error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the developer motor. If the error persists, replace the DC controller.
59.9 59.9 Error
59.9000		 The product has experienced an ITB motor startup error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the ITB. If the error persists, replace the drum motor. If the error persists, replace the DC controller.
59.A0 59.A0 Error
59.0160		 The product has experienced an ITB motor or main motor rotation error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the ITB. If the error persists, replace the drum motor. If the error persists, replace the DC controller.
59.C0 59.C0 Error
59.0192		 The product has experienced a developer motor error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the developer motor. If the error persists, replace the DC controller.
59.F0 59.F0 Error
59.0240		 The product has experienced a transfer alienation error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the DC controller connectors are firmly connected. If the error persists after a printcartridge replacement, examine the cartridge, and then replace it if necessary. If the error persists, replace the DC controller. If the error persists, replace the cartridge tray.
79 79 Error The product has experienced an internal firmware error. Under most conditions, the product will power cycle automatically. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, perform an NVRAM initialization. If the error persists, update the firmware. If the error persists, replace the formatter.
 

آدرس دفتر مرکزی

آدرس دفتر: تبریز، خیابان امام، نرسیده به آبرسان، خیابان رضانژاد جنوبی (به سمت پاستور)، ساختمان روادار، پلاک 1، آلتین کپی
شماره تماس : 33250812-041     تلفن  همراه: 09142152586
شماره فکس:   33250812-041
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